Services
From first symptom to fleet-wide visibility.
Four capabilities, one continuous workflow: the assistant triages, a human resolves what needs hands, and monitoring keeps the fleet ahead of the next failure.
AI diagnostics
Symptom to root cause, grounded in real expertise.
Describe the problem in plain language. The assistant asks the follow-ups an engineer would, reasons over a curated corpus of field-tested troubleshooting, and returns the likely cause plus the exact checks to confirm and resolve it.
- Dante / AES67 subscription, clocking, and flow faults
- PTP grandmaster and boundary-clock diagnosis
- IGMP / multicast and switch-fabric issues
- Q-SYS and Crestron control and DSP patterns
Remote support
A real engineer, with your context already loaded.
When triage isn't enough, escalate to a live human session over screen share or remote control (residential and SMB). The engineer arrives with the full case history — no repeating yourself, no starting from zero.
- Every session recorded and transcribed (with consent)
- Resolution-tagged and fed back into the corpus
- Seamless handoff from AI triage
AR-assisted support
No truck roll. Point the camera; we see what you see.
For enterprise sites where third-party remote access is off the table, AR video assist lets an engineer look through your phone at the rack, the patch panel, the endpoint — and guide the fix step by step, hands-free.
- Integrated best-in-class AR tooling, not reinvented
- Live annotation on the real environment
- Ideal for locked-down enterprise IT policies
Fleet monitoring
Faults surface before the meeting does.
Real-time health across Q-SYS cores, network fabric, and endpoints, correlated into one view. Powered by the SynTechAV Orchestrator backend — so a failing mic or a dropped Dante subscription is caught proactively.
- Live device and stream health
- Multi-vendor correlation (AV + network)
- Alerting before users notice
Not sure which you need?
Bring one real problem to a demo and we’ll show you the whole flow.