AV problems, diagnosed like an engineer would.
SynTechAV troubleshoots enterprise AV and IT with an assistant trained on real field expertise — Dante, AES67, PTP, IGMP, Q-SYS, Crestron. It resolves what it can, and hands off to a human engineer, with full context, when the room actually needs one.
“VC audio has an echo on the far end after the last firmware update.” → triaged in seconds.
Built for AV integrators, enterprise IT, and the teams who own the rooms — across corporate, education, and healthcare.
The model
Deflect the routine. Escalate the hard part.
Most AV tickets are patterns someone has seen a hundred times. The assistant handles those instantly. The ones that need hands, judgment, or a live look get routed to a real engineer — who arrives already briefed.
Describe the symptom
Plain language, the way you'd tell a colleague. No ticket taxonomy, no dropdowns. The assistant asks the follow-ups an engineer would.
AI triage
Grounded in a curated corpus of field-tested troubleshooting — not generic web answers. It proposes the likely cause and the checks to confirm it.
Human escalation
When it needs a person, you get one — over AR video assist or remote session — with the full case history already in hand. No starting over.
What we do
One platform, from first symptom to fleet-wide visibility.
AI diagnostics
Symptom-to-cause troubleshooting grounded in real AV/IT expertise, with the exact checks to confirm and fix.
Remote support
Live human help over screen share or remote session for residential and SMB, with full triage context carried in.
AR-assisted support
Point a phone at the rack. An engineer sees what you see and guides the fix — no truck roll for enterprise sites.
Fleet monitoring
Real-time health across Q-SYS cores, switch fabric, and endpoints — faults surface before the meeting does.
Why it’s different
The corpus is the moat.
Generic chatbots guess. SynTechAV answers from a corpus authored by working AV engineers — the failure patterns, the firmware quirks, the “check the PTP grandmaster first” instincts that only come from commissioning real systems.
Every escalation makes it sharper. Resolutions feed back in, so the assistant gets better at exactly the problems your rooms actually have.
Subscription, clocking, flow faults
Grandmaster and boundary-clock issues
Switch fabric and querier problems
Control and DSP patterns
See it triage a real problem.
Bring your gnarliest recurring AV issue to a 20-minute demo. We’ll run it through live.