Guides
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Straight-to-the-point troubleshooting from working AV engineers — no fluff, no sign-in. When a guide isn't enough, the assistant takes it from there.
Dante / AES67
Dante device not showing up in Dante Controller
A Dante device missing from Dante Controller is almost always a network, clocking, or VLAN issue. Here's how to find it fast, in order of likelihood.
Read the fix →Conferencing
How to fix echo on a video call (Zoom / Teams Room)
Echo on a video call is almost always acoustic coupling or a broken echo canceller reference. Here's how to isolate and fix it in a conference room.
Read the fix →Video / HDMI
Projector or display shows 'No Signal' over HDMI
A 'No Signal' HDMI error is usually EDID, HDCP, or a cable/extender issue. Work these steps to get the image back fast.
Read the fix →Networking / PTP
PTP clock sync problems on a Dante or AES67 network
Audio dropouts and clock errors on an AV network usually trace back to PTP. Here's how to find the grandmaster and fix election and boundary-clock issues.
Read the fix →